Terms of service

Last updated: 3 November 2026

Who we are

AskY is a trading name of a business based in the United Kingdom. Postal address: 71-73 Upper Berkeley Street. Contact: letters@askyreadings.com.

The service

AskY offers Tarot de Marseille readings for reflection and self-discovery: personalised readings, and automatic readings based on interpretations created by AskY. A reading offers symbolic perspectives. It does not predict events, reveal other people's thoughts or actions, or replace medical, legal, financial or psychological advice, and we don't guarantee any outcome. You remain responsible for your own decisions.

Products and prices

Prices are shown on the Begin a reading page and confirmed before you pay.

Subscriptions are also governed by the subscription terms.

Promotions state their discount, who they're for, whether they apply to renewals, and when they end.

Personal Reading

Personal Readings are for adults aged 18 and over; we ask for your date of birth when you book.

A Personal Reading is written personally for you by AskY's reader, not generated automatically, and sent to the email address you give. We aim to send it within 7 days of payment. What you share is used only to prepare your reading. The Personal Reading with Follow-up also lets you send one follow-up question about the interpretation, by replying to the email within 7 days of receiving it; the answer is sent within 7 days. Each personal reading also unlocks the automatic readings on AskY for 10 days, for your own use, up to 10 a day. A reading offers perspectives for reflection; it does not predict events or replace professional advice.

Discount codes

A discount code is personal to whoever it was given to, takes money off the price before tax, and can be used once per email address unless we say otherwise. It cannot be combined with another offer, has no cash value, and may be limited in number or end on a stated date.

Cancellation and refunds

See the refund & cancellation policy. Your statutory rights are not affected.

Acceptable use

Please don't use AskY to seek harm to others, to submit unlawful content, or to overload the service. AskY does not read for questions about hurting or killing a person or an animal, or about breaking the law (for example stealing, stalking, or getting into someone else's accounts). Those questions receive a short explanation and an invitation to ask something else; repeated attempts are paused for a while. Questions suggesting someone is at risk are answered with safety information instead of a reading.

Liability

We are not responsible for decisions you make because of a reading: readings are for reflection and entertainment and are not advice. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights.

Complaints and governing law

Contact us through the contact & complaints page. Governing law and courts: these terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales (or, if you live in Scotland or Northern Ireland, in your local courts). If you live elsewhere, you keep the protection of the mandatory consumer law of your country.