AskY

Subscription terms

Last updated: 3 November 2026

Plans

Automatic renewal

Your subscription starts when your first payment is confirmed and renews automatically at the end of each period, charging the card you used, until you cancel. The price you agreed is shown in your account. We will tell you in advance and in writing before any price change applies to you, and you can cancel before it does.

Reminders

For annual plans we email a reminder 14 days before each renewal. Receipts are emailed and kept in your account.

Fair use

Readings whenever you need them for your own personal use, up to 10 readings in any 24 hours and 100 in any 30 days. These are the automatic AskY readings; a personal reading written for you is booked separately. The limit protects the service from automated misuse. Readings are for reflection; repeating a reading many times for the same question is unlikely to add clarity.

How to cancel

Sign in and go to Account → Subscriptions → Cancel subscription. It is one step, needs no reason and is confirmed on screen and by email once our payment provider confirms it. No further payments are taken. You keep access until the end of the period you've already paid for. You can also contact us to cancel.

Your right to cancel and refunds

Subscriptions give immediate access to digital readings. When you subscribe you ask for immediate access and acknowledge that you lose the 14-day right to cancel for a refund once a reading has been delivered. If you haven't used the subscription within 14 days of starting it, contact us for a refund. If a payment fails, readings pause until it is resolved; you can update your card or cancel.

The UK's new subscription-contract rules under the Digital Markets, Competition and Consumers Act 2024 are expected to start in January 2027; these terms must be reviewed against them before then. [To be completed by the business owner before launch]