Privacy notice

Last updated: 3 November 2026

Who we are

AskY is a trading name of a business based in the United Kingdom, which is the data controller. Postal address: 71-73 Upper Berkeley Street. Privacy contact: letters@askyreadings.com.

What we collect and why

• Your question and reading. Your question, and anything you add about yourself, are used only to prepare your reading and are erased as soon as it has been written. The reading itself stays on its page for up to 24 hours so that you can read, save or print it, then it is deleted. We keep no copy.
• A copy of your reading by email (optional). If you give your email address (and, if you like, your name and date of birth) when you start a free reading, or add your email at the end of it, we use the address only to send you that one copy of your reading, through our email provider. We do not add you to any mailing list and we do not keep your address or the reading: our email log records only that a reading was sent, with the address masked (for example a***@gmail.com). Your name and date of birth stay in your own browser tab, so that they can fill in a personal booking for you if you choose to make one.
• Three small cookies. One lets the browser that created a reading open and delete it, one remembers readings you have unlocked with a code or a personal reading, and one remembers your language. None contains personal information. See the cookies page.
• The daily card notice, only if you turn it on. If you ask for the card of the day as a notification, we keep the address your phone gives us to deliver it (provided by Apple, Google or your browser) and your language. It holds no name or email. Turn it off with the same button, or in your phone's settings, and we delete it.
• The weekly letter, only if you ask for it. If you sign up for “A question for your week”, we keep your email address and language to send it. Every letter has a one-click unsubscribe link.
• Comments after a reading. If you leave a few words after a reading, we keep what you wrote, the first name you gave (if any), the language and the date, but not your question, your reading or your email. We only publish it if you ticked the permission box, exactly as you wrote it. To have it removed, write to us through the contact page.
• An anonymous count of visits. We count how many people open the site each day without cookies: a scrambled value made from your connection and browser is kept for that day only, so we can count you once, and then deleted. With it we also note, for that day only, which parts of the site were opened (for example “card pages”), the name of the site you came from or the tag on our own link (for example “Pinterest”), and when the page was first and last open, so we can see how many people are on the site and how long visits last. The next day only the totals remain. If you use the installed app, a small note on your device remembers that the app has been opened before, so a new install is counted once; it holds no identifier.
• Bookings for a personal reading. Your name, email address, date of birth, what the reading is about and the story you write. AskY's reader reads these herself to write your reading; the date of birth is asked for because she uses it in her reading, and to confirm that you are an adult. Until your payment is confirmed the booking is held with the order and deleted within 7 days if you do not complete it. Once your reading has been sent, the booking is deleted 90 days later. Please do not include health details, or details about other people, that are not needed for your reading.
• Payment and order records. Product, price, any code used, tax, country of your billing address, order status, refunds and disputes, your email address, and what was shown to you and agreed before payment. Card details are handled by Stripe and never reach AskY. We keep these records for 6 years because UK tax law requires business records to be kept.
• Ask Why reflections. What you write, and a name if you give one. A reflection you send may be shared with the community, only if it respects our Terms of use and is appropriate, and the owner approves it. Reflections the owner decides not to publish are deleted after 30 days.
• Messages. Confirmations we send you, and anything you send us through the contact form. Copies of sent emails are kept for 90 days so that we can answer questions about them. Messages sent through the contact form are kept for 365 days.
• Technical data. Your IP address is used to prevent abuse. To limit the free readings, we keep a scrambled (hashed) form of it, which cannot be turned back into your address, for 40 days. We do not log question text.
• Account details (if you create an account): email, optional first name, a securely hashed password and your marketing preference.
• Your reading history (only if you are signed in when you ask): your cards and the written reading (not your question, which is removed once the reading is ready) are kept in your account for one year so you can come back to them. You can delete any reading, or all of them with your account, from My account. Readings made without signing in are deleted after 24 hours, as before.

The AskY connector for Claude and ChatGPT

If you use AskY inside an AI assistant (Claude or ChatGPT), this is what happens to your data.

• What we receive. Only what the function needs: the language; the name of a card, if you ask what it means; and, if you ask for a reading, your question, the topic and your first name if you gave it. We do not receive the rest of your conversation, your account or your email address. Requests reach us from the assistant's servers, not from your device.
• What we use it for. Your question is used only to prepare your reading, with the same writing tool as on the website, and is erased as soon as the reading has been written. The reading (your cards and the text) is saved in your AskY account for one year, like the ones you ask for on the website while signed in; you can delete it whenever you like from your account. The card of the day, the meaning of a card and the information about the personal reading store nothing.
• If you connect your account. To ask for a reading, the assistant takes you to askyreadings.com to sign in or create an account and give your permission. The assistant then receives a key that stands for your account; it does not receive your email address, your password or your payment details, and it cannot read your earlier readings, buy anything or change your subscription. With that key it can only ask for readings, which use the ones your account or your subscription includes. We store that key irreversibly scrambled, with the date and the app it was given to. You can disconnect AskY at any time from your assistant's settings, or write to us to have the connection withdrawn.
• What we do not do. We do not link one conversation to another, ask for your email or your password in the chat, or use your questions for advertising or to train models.
• Technical data. To prevent abuse and limit the number of readings, we count requests by the address of the calling server and keep a numbered record of readings given, with no text, for 40 days. Links to our website carry a tag (utm_source) that tells us only that the visit came from the connector.
• The assistant. Your conversation is handled by the assistant's provider (Anthropic or OpenAI) under its own privacy policy, not by AskY.

For any question about the connector, or to ask for a reading to be deleted early, write to letters@askyreadings.com.

Who we share it with

We share data only with the service providers that help us run AskY (for example payment, email and hosting providers, and a writing tool that helps prepare your reading), only for that purpose and under contract. Card details are handled by Stripe and never reach AskY. If you would like to know exactly who these providers are, write to letters@askyreadings.com.

Your personal reading booking (name, email, date of birth and story) is not sent to any writing tool. The reader reads your story herself and writes your reading in her own words.

We do not sell your data, use it for advertising, or use your questions to train models.

Why we are allowed to use it

The law says we need a reason to use your data. Ours are: to give you the reading or booking you ask for; to keep the tax and accounting records the law requires; to protect the service from misuse and to limit free readings; and, where we ask for it, your consent, which you can withdraw at any time.

Marketing

We do not send marketing emails. Confirmations and replies to your booking are service messages.

Your rights

You may have rights to access, correct, delete or object to the processing of your personal data, and to complain to a data-protection authority (in the UK, the Information Commissioner's Office). To ask for a copy of your data, or for a booking or reflection to be deleted, contact letters@askyreadings.com.

International use

AskY is available internationally. Where data is processed outside your country, we rely on appropriate safeguards required by applicable law. Some of our providers (for example the writing tool and the payment provider) may process data in the United States; for those transfers we rely on UK adequacy regulations or on the safeguards approved by the UK Information Commissioner (the International Data Transfer Agreement or Addendum), as applicable.