Refund & cancellation policy

Last updated: 3 November 2026

Subscriptions

Cancel at any time in your account; no further payments are taken and you keep access until the end of the paid period. See the subscription terms for refunds if you haven't used a new subscription.

Personal Reading

A personal reading is written for you alone, and work on it begins soon after you pay. In plain terms:

• Within 24 hours of paying: you can change your mind for any reason and receive a full refund, as long as your reading has not yet been sent.
• After 24 hours, before your reading is sent: you can still cancel. Because you asked us to start straight away, you receive a refund less the value of the work already done on your reading (usually half the price once your cards have been drawn and the writing has begun).
• Once your reading has been sent: the service is complete and it can no longer be cancelled or refunded.
• If your reading is late (more than 7 days after payment) or does not arrive, contact us and you may choose a full refund instead of waiting.

Your legal right to cancel a service bought online within 14 days is not affected by this; the points above explain how it works when you ask us to begin at once. If you paid with a discount code, a refund is of the amount you actually paid.

How refunds are paid

Refunds go back to the original payment method, usually within 5–10 days depending on your bank, and you'll receive a confirmation.

How to ask

Use the contact form with your order reference. Your statutory rights are not affected. If we can't resolve a complaint together, UK customers can get free advice from the Citizens Advice consumer service.